Searching for a new job is a daunting task, but one that with the right guidance, can be made easy!
With the help of our careermakers, and with our amazing opportunites, you'll be sitting down to an interview in no time.
National Contact Centre Manager
Permanent
|
Wellington
|
Posted 31 January 2025
|
Ref No BH-168543
Are you an experienced contact centre leader with a background in the health sector? Do you have a track record of leading teams, improving service delivery, and implementing operational improvements?
We’re looking for a strong leader to manage a National Contact Centre, overseeing a team that plays a key role in delivering essential healthcare services across New Zealand.
About the Role
As the National Contact Centre Manager, you will lead a team of 5 Team Leaders and approximately 70 Communication Officers in a fast-paced, customer-focused environment. Your role will be to ensure efficient service delivery, foster a positive team culture, and continuously improve processes.
Key responsibilities:
- Lead and support a large contact centre team
- Oversee recruitment, training, and performance management
- Use technology and data to improve efficiency and service delivery
- Manage budgets, resources, and performance metrics
- Work closely with the senior leadership team to drive operational improvements
About You
To succeed in this role, you’ll need:
- Proven experience in a senior contact centre leadership role
- Health sector experience (essential)
- Strong people leadership and coaching skills
- Experience in customer-focused service delivery
- The ability to analyse performance metrics and implement improvements
- Proficiency in contact centre software and CRM systems
- The ability to problem-solve and work under pressure
- A Bachelor’s degree in Business, Management, or a related field is desirable but not essential.
Why Apply?
- This is an opportunity to take on a key leadership role in a mission-driven organisation, making a real impact on the lives of people across New Zealand.
- Supportive leadership team
- Opportunity to drive change and improve service delivery
- A role that combines strategic leadership with hands-on management
If you have the skills, experience, and leadership qualities to succeed in this role, we’d love to hear from you.
Please quote Ref No:
BH-168543
Responses will be electronic and sent to the application email supplied.